Privacy Policy

Last updated: December 2024

Overview

This Privacy Policy explains how the Fever Model of Docokids handles user data and information. The chatbot is designed to handle conversations in Spanish and all responses are in Spanish by default.

Data Collection and Usage

What Data We Collect

  • Conversation Data: Messages exchanged between users and the chatbot
  • Technical Data: API request logs, error reports, and performance metrics
  • Usage Analytics: Aggregated statistics about chatbot usage patterns

How We Use Your Data

  • Service Provision: To provide pediatric fever assessment responses
  • Quality Improvement: To improve the accuracy and effectiveness of the chatbot
  • Technical Maintenance: To monitor system performance and resolve issues
  • Research and Development: To enhance the AI model and develop new features

Data Storage and Security

Storage Location

  • Conversation data is stored in PostgreSQL databases
  • Caching is handled through Redis
  • All data is stored on secure servers with appropriate access controls

Data Retention

  • Conversation logs: Retained for up to 30 days for service improvement
  • Aggregated analytics: Retained indefinitely for research purposes
  • Personal identifiers: Not stored or collected

Security Measures

  • All data transmission is encrypted using HTTPS
  • Database access is restricted to authorized personnel only
  • Regular security audits and updates are performed

Data Sharing and Disclosure

We Do Not Share

  • Individual conversation content
  • Personal identifying information
  • User contact details

We May Share

  • Aggregated, anonymized data for research purposes
  • Technical information with UNICEF and other partners for project improvement
  • Legal compliance when required by law

User Rights and Choices

Your Rights

  • Access: Request information about data we hold about you
  • Deletion: Request deletion of your conversation data
  • Correction: Request correction of inaccurate data
  • Portability: Request a copy of your data in a portable format

How to Exercise Your Rights

Contact us through our GitHub Issues or email the project maintainers.

Medical Disclaimer

Important: This chatbot is designed for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

  • Always consult with a qualified healthcare provider for medical decisions
  • Do not rely solely on this chatbot for emergency medical situations
  • The chatbot’s responses are based on general medical knowledge and may not be appropriate for all individual cases

Children’s Privacy

This service is designed to assist parents and caregivers with pediatric fever assessment. We do not knowingly collect personal information from children under 13 years of age.

International Data Transfers

As an open-source project with global contributors, data may be processed in different countries. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by:

  • Updating the “Last updated” date at the top of this policy
  • Posting a notice in our GitHub repository
  • Updating our documentation

Contact Information

For questions about this Privacy Policy or our data practices:

Compliance

This Privacy Policy is designed to comply with:

  • Digital Public Goods (DPG) criteria for transparency and ethical data handling
  • UNICEF data privacy guidelines as referenced in our project charter
  • General Data Protection Regulation (GDPR) principles
  • Industry best practices for AI-powered healthcare applications

Note: This privacy policy applies to the open-source Fever Model chatbot. If you are using a deployed instance of this chatbot, additional privacy policies may apply based on the specific deployment and hosting provider.